Appointment Booking
Online appointment bookings are currently only for Health Services. To book a Mental Health appointment, please fill out an Intake Form.
Clients can now request to book an appointment online; this is the fastest and preferred booking method. If you are having difficulty with the online booking system, you may call 604-513-2024 to make an appointment with the help of our Medical Office Team. On occasion, we may be able to offer same-day walk-in appointments for urgent care needs, and we can also offer waitlist spaces in the event we are full.
When making your appointment, you will be asked to provide the reason for your visit to help with scheduling the appropriate length of appointment.
If you are unable to make your appointment, please give us at least 24 hours’ notice to cancel or reschedule your appointment. Otherwise, a no-show fee of $50 will be applied to a missed appointment.
Location & Hours
Health Services at TWU offers appointments with our physician and nurse team Monday–Friday from 9 a.m.–4:30 p.m. at the Wellness Centre; we are closed for lunch between 12–1:00 p.m. We are located at the Langley campus on the second floor of Douglas next door to the West Coast Collegium.
Identification
To ensure the clinic is only serving active students and staff, ALL patients are required to bring their TWU Student/Staff ID and/or BC Health Card or other medical insurance information to all appointments.
Please note, fees may apply to patients without health insurance as well as for types of tests, appointments, forms, and equipment.
Release of Information
The Wellness Centre cannot release information about you, the type of services you access, and the information of your appointments to anyone (including family) without your written permission, except for:
- information indicating that a child is in need of protection.
- information indicating that you may constitute a risk to yourself or others (exception: Naloxone appointments are always kept confidential).
- information that leads to concerns about public safety.
- other statutory or common-law provision that requires or authorizes the release of confidential information.
If you have any further questions about confidentiality, please ask us during your visit.